Posts tagged as:

Heuristics

10 User Friendly Strategies to Increase Sales Online

by Colette Mason

A user-friendly business website is similar to excellent customer service in that you tend not to pay attention unless you don’t get it. Nearly everyone who uses the Internet has come across websites that are frustrating to use. Business websites that are not user-friendly are typically difficult to move around in, unreliable, have many non-functional [...]

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2 Minute Review – www.danielpitt.co.uk

by Colette Mason

Here’s another video usability review this time looking at http://www.danielpitt.co.uk where I share some tips that can be used to improve this website. If you’re interested in having your website reviewed for free - just contact me. I’d be delighted to take a look at your site and see if it’s right for a 2 minute review. Alternatively, if [...]

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World Usability Day 2009: Another Convert to User Centered Design!

by Colette Mason

Well my site visit to the Chiswick Fireplace Company is nearly over. It’s been really enjoyable sharing some of these tips with the site owners, especially as they have become very receptive to the idea of the website being a partnership between the customers and the business. I’ll leave the last word to Debbie – I [...]

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World Usability Day – Preparations Are Under Way

by Colette Mason

I’ve been preparing for my visit to the Chiswick Fireplace Company on Thursday – specifically some user profiling and competitor site analysis. I was lucky enough to find some fireplace sites on http://www.alexa.com which gave me some useful demographics information about sites in this industry. The two sites I picked featured on there, and although [...]

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World Usability Day 2009 – What I’m Doing.

by Colette Mason

To mark World Usability Day 2009, I am visiting a local company and donating a day of usability consultancy. The site is the Chiswick Fireplace Company, http://www.thechiswickfireplace.co.uk/. I met up with this company at a local Chamber of Commerce meeting, and mentioned that I help improve a company’s online rapport with prospects and customers by [...]

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